Guarantee: Commitment that group will meet certain minimums such as room count or face financial penalization. The hospitality field is made of many different roles and professions, including vendors, suppliers, hotel staff, and event planners. Don’t worry, you’re not alone. InterActiveCorp (IAC): A U.S. company that owns various online travel-related businesses. Amenity: Complimentary item or service provided by the hotel for guests or groups. GOP – Gross Operating Profit (Total revenue less expenses). Second Tier City: More appropriately referred to as a midsize city. PDQ – Payment terminals that allow merchants to ‘Process Data Quickly’, PIP – Property Improvement Plan (refurbishment), Post-Con – Post Convention Meeting – a debriefing meeting held following the event. Certified Manager of Exhibits (CME): Rewarded to planners by the Trade Show Exhibitors Association (TSEA). When traveling for business, pleasure, or both, there’s nothing more annoying than having a dirty hotel room, lousy customer service, or nonexistent Wi-Fi. Blocked: Hotel rooms reserved without a deposit. Catering Sales Manager: Hotel rep who handles food & beverage for group sales. Distressed Sale: A desperate need to sell assets due to unfavorable conditions results in seller receiving a lower price. Extranet: Back-end of a hotel sales website allowing hotels to log in and enter all their rates, availability, and restrictions. UGC – User Generated Content. Repeat Business: Returning business generating increase in profits. PRPN: Industry acronym for per room, per night. Booking Patterns: Patterns of confirmed sales in a hotel. Soft Launch/Opening – Partial launch of a hotel property, perhaps at a reduced service level, usually to test the service offering prior to launching in earnest. Transient Business: Segment of business comprised of individual bookings as opposed to bookings from a group. Banquet Round: Round table used for meals that can seat up to 12 people, usually in measurements of 60 or 72 inches in diameter. VisitEngland – Tourist board for England. Hot Buttons: An issue that evokes emotional reactions, issues, and legal principles in hotel contracts that causes friction between planners and suppliers. Turn: The process of completely changing a meeting room set-up from one event to the next. C&I (or C and I) – Conference and Incentive bookings. The city's most fashionable and trendsetting enclave is a fascinating universe of urban innovation amid cobblestone streets and glitzy skyscrapers. Advance Rates – Generally discounted rates to encourage guests to book in advance. No room has been allocated to a guest before arrival, so they will get any room available on arrival OR a flat rate for which a hotel agrees to offer any of its available rooms. The ratio of people who visit your website or CRS (Central Reservations System) divided by the number of reservations received. These teams work together to generate business ending in a boost of revenue and sales–and to put on stunning events. The underlying fiber-rich network is always being upgraded to give your business the advantage, as internet access needs, cloud applications and other data demands continue to grow in your business. Prezi’s Big Ideas 2021: Expert advice for the new year; Dec. 15, 2020. Add smarter hotel sales lingo to your business vocabulary with these 120+ terms. Cache – A method to temporarily store information. Merchant Model – Business model where the hotel offers net rates so that a merchant can add their profit margin (mark up the rates) for sale to the public. Source of Business: A breakdown structure a hotel uses to track how business brought in and which channel it came from. Site Inspection: In-person evaluation of the hotel and event space by a planner. Bed Tax: An added price to a hotel room imposed by the city or country based on where the hotel is located. U-Shape Setup: Room arrangement in the shape of the letter U, where chairs may be lined only around the outside. Outside Vendor: Any supplier that is not in-house nor a preferred vendor of the hotel. … parking, in-room movies, and internet). Qualifying Questions: Particular questions from hotels used to examine potential business. W Residences sets the new standard in extraordinary, hotel-inspired living, where ownership perks are second to none. Room Inventory – the volume of rooms available to be sold. Above the Line: Commission received from advertising like T.V., radio, posters, and press. Channel Management – The process a hotel uses to update ARI in various distribution channels. Outbound Tourism: Residents traveling to an international destination. Professionals in the hospitality industry say these are the hotel acronyms and abbreviations you need to know. Half Board – Rate that includes bed, breakfast and either lunch or dinner. Quick Set: A setup template that reduces turnover times and work between events and thus results in a price break for the group. Smith Travel Research (STR) Rate: A series of reports, monthly, weekly, or daily, tracking supply and demand data for the hotel industry. Upsell – Process by which a guest is offered (at a cost) additional services or upgrades (often at the point of purchase or upon arrival to the hotel). Very Important Person (VIP): Individual who should receive special or elevated treatment based on their role or relationship to an event. Yield – Hotel’s profit margin when a room is sold (less any commissions etc.). © 2014-2020 Hotel Speak, All Rights Reserved. Group Rates – Negotiated rates (usually discounted against standard rates) for group travel. Holdover – When a hotel may hold your room for a night, or more, should you require a broken night stay (e.g. Everything you love about W—the cosmopolitan energy, irreverent style and hint of mischief—comes home. Occupancy: The measure of fill by dividing the total number of rooms occupied by the number of rooms available. Lingos hotel provides a variety of rooms and suites that are decorated in the traditional classic styles. Distressed Inventory: Last-minute discounted hotel rooms to ensure a property reaches full capacity. Often requested by corporate guests. (307) 532-1033. Direct Connect – A connection or interface that links a hotels system and a distribution system without relying on a third party switch provider. Z Hotel: A boutique hotel set in various locations around the world. Marriott is gearing up to open two W hotels in the US in the coming months, as the brand welcomes properties in Nashville and Philadelphia. Identifying a gap in the market, Barry Sternlicht, CEO of Starwood Hotels 1995–2005, created the brand that popularized the lifestyle hotel concept of focusing on fashion and design. The Internet and other non-GDS channels of hotel electronic distribution. W Hotels offers luxury lifestyle hotels in over 50+ destinations worldwide. Cooperative Marketing: Programs for marketing involving two or more participating companies, institutions, or organizations. Lingo announces Blaze, Broadband Internet Access! EPO / IPO – Each Pays Own, Individual Pays Own. services such as pool and leisure facilities will likely incur an additional charge. Co-op Advertising: Promotional products such as ads or customized items funded by two or more destinations or suppliers. Occ (or Occupancy) – The rate of occupation of a hotels total rooms, at any given time. For example, a boutique hotel may have different, themed rooms etc. Popular Quizzes Today. Convention Services Manager (CSM): Individual at hotel who oversees event operations. Cold Call: A solicitation of business to convince potential customers to buy from a salesperson with no previous contact prior to the call. House Count – The total occupancy of the hotel at any given moment. Whether you are new to travel management, are seeking solutions to optimize your hotel program or simply can’t remember what “LRA” and “NS” stand for, American Express Global Business Travel (GBT) has put together this special glossary to decode terms and acronyms often being tossed around in the hotel industry. Base Fee – Agreed upon hotel management fee earned by the hotel operator. Collaborative event sales software that increases qualified leads and drives direct revenue. Banquet Captain: The party at food functions who presides over the banquet service. FOH (or Front of House) – Generally refers to guest facing staff within the reception area of the hotel. Now You Know the Most Common Hotel Terms! Incentive Travel: A prized or rewarded trip to stimulate the productivity of employees. Second in command after the Head Chef. Walk In – A guest that hasn’t pre-booked, but simply walks in and reserves a room. (Ex: Third-party planner), AGR (Agreed): Guest rooms contracted to a group, Allotment: The number of hotel rooms available for sale by an agent or supplier. For example, an occupancy rate of 95% would mean that 95% of a hotels room inventory is presently occupied. May have just completed training or part of a training process. European Plan (EP): One hotel package that excludes coverage of meals. Half-Pension: Similar to a half-board, however secondary meal is dinner. Rooms Yield – Average revenue of all rooms, divided by the number of rooms in a hotel, divided by 365 nights. Scraping or Screen Scraping – Copying information from one website and depositing it onto another site. Common GDS include Sabre, Galileo and Amadeus. With thanks to the following community members for their additions; A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z, ABPCO – Association of British Professional Conference Organisers (http://www.abpco.org), ABTA – Association of British Travel Agents (http://www.abta.com), ADR (or ARR) – Average Daily Rate, or Average Room Rate (calculated by dividing revenue generated from income from hotel rooms sold by the total number of rooms sold), ADS – Alternative Distribution System. Collaborative event management software that saves time, boosts revenue and drives loyalty. Mystery Guest – A quality control measure whereby an undercover employee (usually of an external organisation) poses as a guest to evaluate the performance of a hotel. Operator – Could refer to a hotel management company managing a hotel under a management agreement. Market Segments: An identified group in an overall market to which a specific service appeals. Property Management System (PMS): A software hotels use to manage all operations. Press Trip: Travels with the main purpose of writing about that destination. HCD – Hotel Content Database. RevPAR – Room Revenue, Per Available Room. A target against which success can be measured. Agenda: The items or unfoldings that comprise the “to-do list” or schedule of an event. Talking in terms of RRM helps level the playing field when discussing different types of hotels. Short Lead – refers to bookings made at short notice (e.g on the day of arrival or within a few days of arrival). Save my name, email, and website in this browser for the next time I comment. CRM (Customer Relationship Management): System used to track customer information and leads for a business. The gross room revenue is divided by the amount of rooms to calculate the RevPAR – a common figure used to benchmark performance (based on rates and hotel occupancy levels). F&B: Industry acronym for food & beverage. Two-pack Hotels: A conjoined property of two hotels that share resources, such as back-of-house operations, but operate separately. The hotel can also provide congress services in … Room Only – A rate for the room only, no extras included. Don’t know your ADRs from your FITs? Audiovisual (AV): Projectors and other equipment used to create visuals and sound in presentations. Act of God: Natural disaster that could not have been predicted at the time of the contract signing. Care must be taken to observe copyright laws. Signature linens, plush pillows and duvet comforters create the ultimate repose. (e.g. RevPAS = Total space rental revenue / total square feet of event space. Gross Operating Profit Per Available Room (GOPPAR): A measure of performance across all sources of revenue. E.g) 6 pax would be 6 people/passengers. This may be at an agreed ‘Late Check Out’ fee. Third Party Planner: An experienced intermediary who may coordinate site selection or end-to-end event management for a planner. CRM – Customer Relationship Management. Is The W Hotel currently open? CRS – Central/Computerised Reservations System. Geo-Coding – The process of identifying a hotels location using geographic coordinates expressed in degrees of longitude and latitude. Over Set – number of covers set and prepared for over the guarantee. Confidential Tariff: Discounted prices solely quoted to wholesalers, tour operators, and travel agents (unavailable for public use). Wholesaler: A third-party organization that sells hotel rooms such as sites, distribution channels, extranets, or merchants. Wash: Discrepancy between the group room block and the total number of rooms in the block that are actually booked. Z Hotel: A boutique hotel set in various locations around the world. This might be via telephone, website, email etc. Alternative Availability: Suggesting other available properties when the requested property is unavailable. (8) Website. Request for Proposals (RFP): Document containing the services and requirements for an event that is sent to hotels to solicit a bid. Charter Group: An organized group of travelers with a custom itinerary. Can you name the hotel term by the lingo (some apply to other fields as well)? Protected: A guarantee from a supplier or wholesaler to reimburse an agent commission and client on prepaid confirmed bookings, regardless of cancellation. Sequel, Trilogy or Stand Alone Movie IV? Revenue Management: Continued analysis that predicts demand and adjusts hotel rates accordingly. Discover accessibility guidelines for events here. Often they’ll pay a higher rate (even Rack Rate) accordingly. Commonly associated with rate parity, but can include room type, content parity etc. Owner’s Total Investment: Includes total amounts spent to acquire, develop, construct, and finance the hotel. Also known as Net RevPAR. Occupancy Rate: An average of occupancy over a defined period of dates. Commissionable Rate Commitment: Contract where a portion of the room rate is to be paid to a sponsoring group or third party such as an intermediary planner. Common incentive offered when negotiating room blocks. Affinity Group: A group formed around a common interest where members are usually of the same organization. Chatbots – a chatbot, also known as a chatterbot, talkbot, artificial conversational entity is a service that simulates the behaviour of a human within a conversational environment. Check In – The process by which a guests registers their arrival at a hotel and receives their key/keycards. Refer to this hotel terms dictionary to make sure your “lingo” means the same while talking with business partners. Head Chef – in charge of the kitchen, including Sous Chef(s), Chef de Partie(s) and Commis Chef(s). Hotels Lodging. Folio: An overview of a guest’s hotel account including all charges and payments made, stored at the reception desk. Incidental Charges: Anything that costs extra than the hotel room rate. Americans with Disabilities Act (ADA): Legislation that prohibits public spaces or businesses from discriminating against persons with disabilities. Sous Chef – ‘Under Chef’. CDP1 – Chef de Partie (in charge of a particular area of production within the kitchen). Leisure Guest – Those travelling for pleasure. They know the rate, but not the product. Back of House – Area of the hotel that is generally off limits to guests (e.g kitchens, offices, storage etc. Overbooking: When more rooms are sold than are physically available to sell. Run Of House (ROH): ROH in hotel terms means a basic room type with no guaranteed specific amenities. RDR – Residential Delegate Rate (per person rate for conference room hire, refreshments, catering including overnight accommodation). A short glossary of the behind-the-scenes lingo used by bellhops, cleaning staff, and concierge at your favorite hotels. Cooperative Partner: An independent organization that works alongside a tourism office by providing donations or cash to increase the marketing impact of the tourism office’s program. Crescent-Round Setup: Seats occupy only about two thirds of a table so that no attendees have backs to the speaker. Also known as IDS (Internet Distribution System). Bid-Ask Spread: The difference in amount between the ask price a buyer is willing to pay and the lowest price a seller is willing to sell. Receptive Operator: Specialists who handle arrangements for incoming visitors, such as airport transfers, restaurants, and accommodations. This handy A to Z hotel jargon buster will help get you up to speed with the language of the hospitality industry! Hotel representative – A member of the marketing and sales department of the hotel who actively seeks out group activities planner. Can also refer to squatters, see Squatters. Full Board – Rate that includes bed, breakfast, lunch and dinner. Sustainable Tourism – Generally refers to environmentally conscious hoteliers/guests. Yield Management – The practice of raising or lowering prices based on demand. Industry organisation formed in 1991 to advance communication training, standards, procedures and technology for the sale of hotel accommodation through electronic systems. Snag List – Generally refers to a list of problems/issues that need addressed (usually as a result of a new hotel launch). Hotel Speak translates the language of hotels - our A-Z of hotel industry jargon should help interpret the language & terminology used in hospitality. Net Rate – A wholesale rate to allow a third party markup. Usually communicated as a number of rooms or percentage of total rooms available. Exposition: Another term for a large exhibit or trade show. A 3rd party who often sells a hotels room inventory on their behalf (and is paid a commission for any bookings referred) Examples of some of the main OTA’s include Expedia, Booking.com, Hotels.com etc. DDR – Day/Daily Delegate Rate (per person rate for conference room hire, refreshments, catering etc.). Rack Rate – The standard or default rate for a room, before any discounts (for example, advance purchase discounts) are applied. Check Out – The process by which a guest settles their bill and hands back any key/keycards. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Limited Service – A hotel that may not offer the full range of services typically expected of a hotel. Hollow Square Setup: Rectangular room arrangement in which tables/chairs all face one another. BSC – Balanced Scorecard. HEDNA – Hotel Electronic Distribution Networking Association. Spotted something we’ve missed? audio visual but are contracted elsewhere. Also known as event-only business restrictions. Term for popular event city that does not meet infrastructural requirements such as convention space to be considered a first-tier city. Hollow Circle Setup: Circular room arrangement in which tables/chairs all face one another. Wholesale – The bulk sale of rooms, usually at a discounted rate. Equal to the hotel’s value divided by the Revenue per Room. Than peak nights facility but purchased elsewhere evaluating your product/service offering against a competitor set – guest. ( cost per occupied room ): total nights that generally includes speakers or.. Hotels by which a guests registers their arrival at a discounted rate variety of rooms that are booked! 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