Effective date: August 28, 2026
This page provides general information for purchases arranged through Le Belle Arti. The accepted quote and sales order contain the terms that apply to a specific purchase.
Delivery and installation
Delivery and installation are quoted according to the products, destination, access conditions, timing, and scope of work. Charges are not included unless they appear in the written quote or sales order.
Before delivery, clients must provide accurate site and access information, including stairs, elevators, door sizes, loading restrictions, building rules, parking restrictions, and any conditions that could affect safe delivery or installation. Additional work, storage, redelivery, special equipment, or site delays may result in additional charges when allowed by the written order and applicable law.
Estimated arrival and delivery dates are not guaranteed unless expressly confirmed in writing. Manufacturer production, international transportation, customs, weather, building access, and other circumstances may affect timing.
Receiving and inspection
Please inspect products at delivery when reasonably possible. Note visible damage or missing items on the delivery record and contact Le Belle Arti promptly with photographs and relevant details. Concealed damage should be reported as soon as it is discovered. The applicable sales order, supplier warranty, and delivery documents may contain additional reporting requirements.
Do not discard packaging or arrange an independent repair before receiving instructions from Le Belle Arti, as doing so may affect a claim.
Returns and exchanges
Returns and exchanges require prior written authorization from Le Belle Arti. Eligibility depends on the product, condition, supplier requirements, written sales order, and applicable law.
Made to order, custom configured, special order, altered, installed, clearance, floor model, and final sale products may not be returnable when the written sales order identifies that restriction. Authorized returns may be subject to inspection, transportation, supplier, restocking, or related charges when disclosed in the order and permitted by law.
Products must not be sent back without written instructions. Unauthorized returns may be refused.
Cancellations and changes
A request to cancel or change an order is not effective until accepted by Le Belle Arti in writing. Eligibility depends on the manufacturer status, product type, work already completed, commitments made to suppliers, written sales order, and applicable law. Costs already incurred or nonrefundable supplier charges may apply when disclosed in the order and permitted by law.
Warranty and service
Manufacturer warranties vary by brand and product. Contact Le Belle Arti with the sales order number, product details, photographs, and a description of the issue. We will review the request and coordinate with the manufacturer or service provider where applicable. Normal wear, misuse, unauthorized repair, site conditions, and care outside manufacturer instructions may not be covered.
Contact
For delivery, return, cancellation, or service questions, contact the showroom listed on your quote or sales order, or:
Le Belle Arti
16844 111 Ave NW
Edmonton, Alberta T5M 4C9
Email: info@lebellearti.com
Phone: 780.454.0677